Refund and Returns Policy

Last updated: August 08, 2026

Currency: USD

Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal

We want returns to be straightforward and easy to understand. This policy explains when an item may be returned, who is responsible for return shipping, how product problems are reviewed, and when approved refunds are issued.

This Return & Refund Policy applies to eligible products purchased directly from Lignevo, including wooden coffee tables, side tables, end tables, console tables, shelves, bookcases, benches, accent furniture, and related wood décor.

For cancellations requested before shipment, please refer to our Cancellation Policy. Questions involving tracking, delivery delays, lost shipments, carrier damage, customs, or refused deliveries are handled first under our Shipping Policy.

1. Return Contact Information

For questions about a return, refund, wrong item, damaged product, missing component, or other post-delivery issue, contact:

Lignevo

262 Mohawk Road
Clermont, FL 34715
United States

Phone: +1 (863) 657-1636
Email: support@lignevo.com
Support Hours: Monday–Sunday, 8:00 AM–5:00 PM EST

Please include your order number and the email address or phone number used at checkout so we can locate your order.

Do not send an item back before receiving written Return Authorization and return instructions from Lignevo.

The authorized return address may be different from the business address shown above.

2. Return Window

Lignevo accepts eligible return requests within 30 calendar days of the carrier-confirmed delivery date.

The return period begins on the date the carrier records the shipment as delivered.

For example, if tracking shows delivery on August 1, an eligible return request must be submitted no later than August 31.

Requests received after the 30-day period are generally not accepted unless a longer period or another remedy is required by applicable consumer law.

For shipping-related problems such as visible transit damage, missing cartons, or missing components, please contact us promptly. Early reporting gives us a better opportunity to preserve carrier records and review what happened.

3. Return Policy at a Glance

Return window               : 30 calendar days from carrier-confirmed delivery
Return authorization        : Required before an item is sent back
Return method               : Parcel carrier or scheduled pickup, depending on the product
Change-of-mind returns      : Accepted when eligibility requirements are met
Return shipping—preference  : Paid by the customer
Return shipping—our error   : Paid by Lignevo when the issue is verified
Restocking fee              : None
Direct exchanges            : Not offered
Refund method               : Original payment method
Refund currency             : USD
Refund processing           : Generally within 7 business days after receipt, inspection, and approval
Original outbound shipping  : Generally non-refundable for change-of-mind returns

4. Products Eligible for Return

We accept eligible returns for both non-defective products and products with verified problems.

For a standard change-of-mind return, the product must be:

  • Unused
  • Unassembled
  • Uninstalled
  • Unmodified
  • Undamaged
  • Complete with all original parts and hardware
  • Returned with manuals and accessories, where included
  • Packed well enough to prevent damage during the return trip

Using the original packaging is strongly recommended when it is still available and in usable condition.

Furniture that has been assembled, installed, drilled, refinished, painted, altered, or used generally does not qualify for a standard change-of-mind return.

5. Change-of-Mind Returns

We understand that a piece of furniture may not work in a room the way you expected.

An eligible return may be requested for reasons such as:

  • You changed your mind
  • The size does not work for your space
  • You prefer another style
  • You prefer another finish
  • The product no longer fits the intended room or layout

The item must still meet the return-condition requirements described in this policy.

For these non-defective returns, the customer is responsible for return shipping.

If you paid an outbound shipping charge when the original order was placed, that charge is generally not refundable for a change-of-mind return.

When an order qualified for free shipping, there is no separate outbound shipping amount to refund.

6. Product Condition for Non-Defective Returns

A change-of-mind product should be returned in substantially the same condition in which it was delivered.

It should not show signs of:

  • Assembly or installation
  • Drilling or other modification
  • Refinishing or painting
  • Scratches caused after delivery
  • Stains
  • Water rings
  • Heat marks
  • Wax or food residue
  • Pet hair
  • Strong odors
  • Cleaning-chemical damage
  • Other customer-caused wear

All included components should be returned with the product.

A return that arrives incomplete, used, altered, or damaged may have a reduced refund or may be found ineligible after inspection, subject to applicable law.

7. Damaged, Defective, Wrong, or Incomplete Orders

Please contact us if your order arrives:

  • Damaged
  • Defective
  • Different from what you ordered
  • Missing required parts
  • Missing required hardware
  • Otherwise materially inconsistent with the product listing

Email support@lignevo.com and include information that helps us understand the problem.

Depending on the issue, we may ask for:

  • Order number
  • Tracking number
  • Photo of the shipping label
  • Photos of the outer carton
  • Photos of the inner packaging
  • Photos of the complete product
  • Close-up photos or video showing the problem
  • A short description of what is wrong

We only ask for supporting photos or video when they are useful for verifying the issue or determining the appropriate solution.

8. Examples of Product Issues We Review

Problems that may qualify for review include:

  • Wrong product received
  • Wrong size, model, shape, or finish received
  • Shipping damage
  • Broken or cracked components
  • Significant chips or dents present on arrival
  • Significant finish damage present on arrival
  • Missing legs, bases, supports, hardware, or required components
  • Parts that cannot be assembled as intended because of a verified manufacturing issue
  • Hardware that cannot be fitted correctly
  • A material defect that is inconsistent with the product description

Small cosmetic differences that do not materially affect the product’s appearance, stability, safety, or intended use may be handled differently from a major defect.

9. How We Resolve Verified Problems

Once we review the information provided, we will determine an appropriate solution based on the nature of the problem and product availability.

Depending on the situation, that solution may include:

  • Replacement hardware
  • Replacement components
  • Repair or care guidance
  • A replacement product
  • An agreed partial refund
  • An authorized return for a full refund
  • Another reasonable solution agreed with the customer

For a verified wrong item, product defect, missing required component, or covered carrier-damage issue, the customer will not be required to pay approved return shipping needed to resolve the problem.

10. Return Shipping Costs

Return shipping responsibility depends on why the product is being returned.

Return reason                        : Return shipping responsibility
Verified wrong item                  : Lignevo pays approved return shipping
Verified defect present at delivery  : Lignevo pays approved return shipping
Verified carrier damage              : Lignevo pays approved return shipping or handles the carrier claim
Verified missing required component  : Lignevo pays approved replacement or return shipping
Change of mind                       : Customer pays return shipping
Size or space preference             : Customer pays return shipping
Style preference                     : Customer pays return shipping
Finish preference                    : Customer pays return shipping
Other non-defective preference       : Customer pays return shipping

For a return caused by a verified Lignevo error, product defect, or covered shipping problem, we may provide a prepaid return label, arrange a pickup, provide freight-return instructions, or use another approved return method.

For a change-of-mind return, we may be able to help arrange a return label or pickup quote. The cost will be disclosed before the return ships and may either be paid directly by the customer or deducted from the approved refund.

Do not arrange your own return shipment unless we have approved it in writing.

Return costs from an unauthorized shipping method may not be reimbursed.

11. No Restocking Fee

Lignevo does not charge a restocking fee for eligible approved returns.

A refund adjustment for an incomplete, used, altered, or customer-damaged item is not considered a restocking fee.

For example, an adjustment may be necessary when a returned item:

  • Is missing hardware or components
  • Shows clear signs of use
  • Was assembled or installed when the return was approved as unused
  • Was drilled, painted, refinished, or modified
  • Was damaged during the return because it was not packed adequately
  • Is materially different from the condition described when the return was approved

Any adjustment is based on the condition of the item received and is subject to applicable consumer law.

12. No Direct Exchanges

Lignevo does not offer direct exchanges.

If you would like another size, finish, shape, style, or product, you may return the original item if it is eligible and place a separate order for the product you prefer.

Sending replacement hardware, replacement parts, or a replacement product to correct a verified problem is considered issue resolution, not a standard exchange.

13. Returns That May Be Declined

A standard return may not qualify when:

  • The request is made more than 30 calendar days after delivery
  • The product has been used
  • The product has been assembled or installed for a change-of-mind return
  • The product has been drilled, refinished, painted, glued, repaired, or modified
  • The product was damaged through improper assembly or handling
  • The product was stored or used in unsuitable conditions
  • Customer use caused stains, scratches, moisture damage, heat damage, odors, or other deterioration
  • Required parts or hardware are missing
  • The product is returned without authorization
  • The item cannot be safely returned or inspected

A product specifically marked Final Sale or Clearance may have different return conditions when those restrictions were clearly disclosed before purchase.

A final-sale designation does not remove rights that cannot legally be waived, including applicable rights relating to defective or incorrectly supplied goods.

14. Natural Wood Variation

Natural wood is not completely uniform.

Variations may appear in:

  • Grain
  • Tone
  • Shade
  • Knots
  • Mineral streaks
  • Figure
  • Natural markings
  • Pattern placement
  • Finished appearance

Slight differences may also result from photography, lighting, screen calibration, or normal finishing processes.

These characteristics are not automatically considered defects when they are consistent with the product description and the natural material used.

A clear crack, structural failure, substantial finish defect, wrong item, or material difference from the listing will be reviewed separately.

15. Missing Parts or Hardware

Before reporting a missing component, please check the carton and protective packaging carefully.

Small components may be placed inside:

  • Hardware bags
  • Foam sections
  • Inner cartons
  • Protective inserts
  • Instruction packets
  • Other protected areas of the package

If a required part is still missing, contact us and provide:

  • Order number
  • Product name or SKU, if available
  • Photos of all cartons received
  • Photos of the inner packaging
  • A description of the missing component

Reporting a missing component within 72 hours of delivery when possible helps us investigate promptly.

The 72-hour reporting request does not replace the 30-day return window or any mandatory consumer right.

16. How to Start a Return

To request a return, email:

support@lignevo.com

Please provide:

  • Your order number
  • Full name used on the order
  • Checkout email address or phone number
  • Delivery address
  • Product you want to return
  • Reason for the return

For an issue-based return, please also provide photos or video when they are relevant to the problem.

For a standard non-defective return, we may request photos showing the product’s current condition before arranging return transportation.

Keep the product, packaging, hardware, and included components until we tell you what to do next.

17. Return Authorization

A Return Authorization is required before any product is sent back.

After approving the return, we will provide written instructions appropriate for that order.

The instructions may include:

  • Authorized return address
  • Return reference information
  • Carrier label
  • Pickup details
  • Freight-return instructions
  • Packing requirements
  • Return deadline
  • International customs documentation where necessary

The return location may not be the same as Lignevo’s public business address.

Do not use the address on the original shipping label or another address found online unless we specifically authorize it for the return.

An unauthorized return may be delayed, refused, or returned to the sender.

18. Return Deadlines After Authorization

Return labels, pickup arrangements, or other return authorizations may include a deadline.

Please ship or make the product available for pickup within the timeframe stated in the return instructions.

If the authorization expires before the item is returned, contact us before shipping it. We may need to review or reissue the authorization.

19. Packing Your Return

Furniture should be packed carefully for the return trip.

Where possible, reuse the original packaging, including:

  • Reinforced carton
  • Foam protection
  • Edge guards
  • Corner guards
  • Protective wrap
  • Internal blocking
  • Hardware bags
  • Protective panels

Please protect finished surfaces, corners, legs, bases, shelves, decorative details, support pieces, and loose hardware.

If the original carton is no longer available, use heavy-duty packaging that provides comparable or better protection.

Damage caused by inadequate return packaging may affect the refundable amount after inspection, where permitted by law.

20. What Happens When the Return Arrives

We inspect returned products before approving the final refund.

Depending on the product, our inspection may cover:

  • Correct model
  • Size
  • Shape
  • Finish
  • Overall condition
  • Surface condition
  • Components and hardware
  • Signs of assembly
  • Signs of installation
  • Signs of use or modification
  • Packaging condition
  • Damage during return transportation
  • Completeness of the return

Once the item meets the applicable return requirements, the refund is approved for processing.

If there is a condition issue, we will review it before determining the refundable amount.

21. Refund Method

Approved refunds are normally returned to the original payment method used for the order.

Examples include:

  • Card purchase → refund to the original card
  • PayPal purchase → refund through the original PayPal transaction

Refunds are processed in USD.

We generally cannot redirect a refund to another card, account, person, or unrelated payment method.

22. Refund Processing Time

When a product must be returned, refund processing begins after the item has arrived and completed inspection.

Approved refunds are generally initiated within 7 business days after the return is received, inspected, and approved.

Once Lignevo sends the refund, additional time may be required before it appears on your statement or account.

That posting time depends on your bank, card issuer, PayPal, payment network, or other payment provider.

The source policy uses this same seven-business-day refund period.

23. Refund Amount

For an approved return, the refund normally includes the eligible refundable product amount.

Original outbound shipping is generally not refundable for a change-of-mind return.

Original shipping may be refunded when:

  • The shipping charge was collected incorrectly
  • The order was canceled before shipment
  • Lignevo canceled the order before shipment
  • Lignevo sent a verified wrong product
  • The product had a verified defect at arrival
  • Verified carrier damage resulted in an approved full refund
  • Applicable law requires reimbursement

Taxes collected by Lignevo are refunded as appropriate based on the approved refund and applicable rules.

24. Store Credit

Refunds are normally issued to the original payment method.

Store credit may be offered in certain circumstances, but customers are not required to accept store credit instead of a standard monetary refund unless they voluntarily agree or a specific payment limitation requires another solution.

25. Refused Deliveries

Refusing a shipment is not the same as requesting or receiving approval for a return.

A delivery that is refused, missed, left uncollected, or returned because of an incorrect address is handled first under our Shipping Policy.

If the product is returned to Lignevo, refund eligibility will be reviewed after the product arrives and passes inspection.

Where permitted by law, costs caused by customer refusal, incorrect address information, missed delivery appointments, storage, rerouting, customs non-compliance, or return-to-sender handling may be deducted from the refundable amount.

Refusal due to clearly visible carrier damage may be handled differently when the damage is documented with the carrier and reported to us promptly.

26. International Returns

Eligible international returns follow the same basic requirements described in this policy.

Depending on the product and country, we may provide:

  • A return label
  • Parcel return instructions
  • Scheduled pickup
  • Freight-return instructions
  • Customs documentation

For a verified wrong item, product defect, covered shipping damage, or missing required component, Lignevo covers the approved shipping necessary to resolve the issue.

For an international change-of-mind return, the customer is responsible for approved return shipping and may also be responsible for return-related carrier, customs, brokerage, tax, or duty costs unless applicable law states otherwise.

Do not send an international return using a self-selected courier without written approval.

27. Chargebacks and Payment Disputes

If you have a problem with an order, return, refund, damaged item, or missing component, you can contact us directly so we can review the matter.

A chargeback or payment dispute may temporarily affect direct refund processing while the payment provider reviews the transaction.

This does not take away any rights available through your payment provider or applicable law.

28. Consumer Rights

Nothing in this policy is intended to remove consumer rights that cannot legally be waived.

Customers in the United States, Canada, United Kingdom, European Union, Australia, or another jurisdiction may have additional rights under the laws that apply to their purchase.

Where mandatory consumer law provides greater protection than this policy, the applicable legal requirement controls.

29. How This Policy Works With Other Store Policies

Situation                                      : Policy That Applies
Canceling an order before shipment             : Cancellation Policy
Changing an order before shipment              : Cancellation Policy
Tracking is delayed or stalled                 : Shipping Policy
Shipment is lost                               : Shipping Policy
A carton is missing                            : Shipping Policy
Package is damaged during transit              : Shipping Policy first
Package says delivered but cannot be found     : Shipping Policy
Returning an eligible item after delivery      : Return & Refund Policy
Change-of-mind return                          : Return & Refund Policy
Wrong or defective product                     : Return & Refund Policy
Missing product component                      : Return & Refund Policy, with Shipping Policy support when delivery-related
Refused or return-to-sender shipment           : Shipping Policy first, then Return & Refund Policy when applicable

In practical terms:

Before shipment: Cancellation Policy
While the order is being delivered: Shipping Policy
After delivery: Return & Refund Policy

This separation is already established in your original policy and is useful because it prevents cancellation, delivery, and post-delivery claims from being mixed together.

30. Contact Us

For return and refund assistance, contact:

Lignevo

262 Mohawk Road
Clermont, FL 34715
United States

Phone: +1 (863) 657-1636
Email: support@lignevo.com
Support Hours: Monday–Sunday, 8:00 AM–5:00 PM EST